steps to resolve the error. Turn your Blu-ray player back on and try Netflix again. Open your internet browser and follow the steps below. From your device's home screen, tap and hold the Netflix app until it shakes. Once installation is complete, try Netflix again. Select Deactivate this player from my Netflix account. This error is typically caused by the cable connection between the Xbox and your display. Unplug your Roku from power for at least 10 seconds. Yes No. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome). The software's manufacturer may have already corrected problems causing their product to interfere with Netflix. Select Open on the prompt that says "Silverlight.pkg" is not from the Mac App Store. I tried big screen, as much as I liked it the video quality was awful as it did not work with the Netflix app (Just a black screen, no sound) so I can through chrome but it was very low quality. Uncheck everything except Cached images and files. My device freezes when I try to use Netflix. Use this newly opened window to play your TV show or movie again. Solved! Trying it out with Chrome, Firefox or Edge still gives a black screen with the sound and subtitles running normally. Plug in your modem and wait until no new indicator lights are blinking on. Downgrade, upgrade or cancel any time. Once you’ve changed your screen resolution, open Safari and play one of the movies on Netflix to see if the problem has been resolved. We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. Blu-ray players. If you’re seeing an error page or a black/blank screen when trying to watch Netflix on your Mac then again, it’s probably due to a problem with the Silverlight plugin. How satisfied are you with this reply? Ended all these processes and went back into Sky Go from scratch and it worked OK. You may be prompted to sign in to your PlayStation Network (PSN) account first. 0 Kudos Reply. If you can't download the Netflix app from the App Store, visit Can't find the Netflix app in app stores. I tried to get support on this issue quite a while ago as it just displays the screen as black as if it is purposely censoring it yet my friends are able to stream these services with ease and I am unable to for an unknown reason. I went int Task Manager (CTRL-ALT-DEL) and found that for some reason I had 4 instances of Sky Go running. Go to netflix.com/clearcookies. Chrome will display the current version and automatically install available updates. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Record Netflix Movie for Free with Online Screen Recorder. However, … 4. Menu Menu. In the top left corner of the Netflix icon, tap the X, then tap Delete. For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. From the upper right corner of the browser, click Menu . To resolve the issue: Bypass any receivers or stereo equipment by connecting your device directly to your TV. On my end, netflix's working just fine. From the Time range drop-down menu, select All time. Videos wurden gar nicht, mit Fehlermeldung oder als Standbild ausgegeben. Like I said, just bought a Netflix account and this is the first time. Return to the previous menu and try to open the Netflix app again. On his end, it's showing black screen Select Netflix from the home screen and follow the prompts to reactivate the app. Uncheck everything except Cached images and files and Cookies and other site data. If your friends are seeing a black screen when you share Netflix movie or TV show with them, here’s a fix for it. Try reversing the ends of the HDMI cable. Netflix app black screen When selectin user on netflix windows 10 app, one user gets black screen bug (loads for a second and then nothing but black screen… It all started the very first night I signed up. Sorry this didn't help. Comments. Black screen with sound on Netflix. Choose a Netflix subscription plan that's right for you. The only way I found to restore it is doing a rewind or a forward in the movie. Return to the previous menu and try to play your TV show or movie again. Under Programs, select Uninstall a program. Any solution to this? Go to Solution. 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