There's a problem loading this menu right now. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products. Their customer service is terrible. We explained this to customer service when we called on the phone to get repair appointment. We even sent an email to CEO of Thermador with no solution. Customer service is as disappointing as the double ovens! The surface is non-stick and dishwasher-safe, but doesn’t get as hot and has less consistent heat distribution than the gas Miele and Wolf. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The Viking chrome griddle is slower to heat, but retains heat better than titanium. I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. Since day one we have had nothing but problems with the dishwasher. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Our kitchen is gorgeous but that’s where the excitement stops. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. Best price I could find on the Internet Would be my first choice if I … Thermador delivers the largest lineup of ranges in its history with the introduction of the new Pro Ranges collection. Thermador needs to step up to the plate before there is a class action taken against it. Grease edge drain works well. A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. Previous Next. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. $7,599.00 from AJ Madison . There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! We chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into the Hall of Poor Quality and Customer Support. The oven timer bings low at its highest setting & ONLY ONCE! You will read in my post what was under the one-year warranty, which is not sufficient. free shipping I had such high expectations for these beautiful appliances and to say we have been “let down” is a complete understatement. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Wolf DF366. Griddle PAGRIDDLE. The griddle is made of titanium surfaced non-stick cast-aluminum. They will not issue a new replacement unless this one "can't be fixed". Unbelievable!! We thought buying a better brand name like Thermador would give us good quality for many years. Thermador Serviceman said he had never been trained on the stove and didn’t know what to do. Both times it was the main module that went. Learn More; Contact Us . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So I am down grading my initial review of 5 stars to 3. It's made of cast aluminum for even heat distribution and fast preheating, and … I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. I have had two repairman and the gas company all out to look at it and they are perplexed and say there is nothing wrong with the installation or the gas line, that’s just how the stove cooks. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Disabling it will result in some disabled or missing features. Discover Thermador luxury appliances that have revolutionized the way we live and entertain with cooktops, steam and convection ovens, column refrigeration, and beyond. How about one for the oven? Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. I don’t think I have ever written a review until now. Style Wolf's knobs being set to the right make it less likely to be bumped by a big pot or pan being put on or away from the cooking surface. Customer service would not tell me whether a new part would have been modified to fix the obvious problem (as written up all over the internet). Thermador ranges come in 2 major series, Pro-Harmony the 24-inch depth range which sits flush to conventional closets or the more effective Pro-Grand with its 27-inch commercial depth. This company is not yet accredited. Our warranties will be up January 2021 and I have no idea how we will get service after that. Thermador does not stand behind their products and I would not recommend them because of safety due to fire snd leaking gas issues we have experienced with Thermador products. Our content is intended to be used for general information purposes only. We’ll start sending you the news you need delivered straight to you. The Thermador professional griddle is made with a non-stick surface. Overview of Thermador Range Styles I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasn't been on at all in last 6 months, customer service is non-existent, that's the kindest way I can state it. Top subscription boxes – right to your door. Unsubscribe easily. You can buy the steam oven option with a warming drawer in dual fuel, and all models are self-cleaning in dual-fuel vs. just the Pro Grand in all gas. The technician came a month later. The Thermador was the most expensive cooktop, but I cook a lot and really did want the best. We bought the 4 burner with electric griddle cooktop, the built-in fridge and freezer, the double ovens, dishwasher and range hood. Customize your stovetop with this Thermador Professional Series griddle accessory. There is, however, a need to add oil before placing food on the griddle. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Its location on this page may change next time you visit. I am an avid cook and baker and also teach cooking classes in my home kitchen. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. Yes, a removable cover would be great, as mentioned in another post. Thank you, you have successfully subscribed to our newsletter! It pretty amazing, can't believe there isn't more negative comments about the product quality and service. Original review: Oct. 20, 2020. Our burners on the cooktop don’t get very hot so it takes over 20 minutes to boil a pot of water. Enjoy reading our tips and recommendations. They're beautiful appliances but would never recommend Thermador and will never buy again. ADVERTISEMENT. It also analyzes reviews to verify trustworthiness. We have had multiple repairman to our house to try and fix our appliances with no results. Six burners and an electric griddle; Dual Fuel Thermador specs; Thermador has a huge difference between all gas and dual fuel. ... Review our terms & conditions and return policy. Both ranges have sealed burners for cleanability. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. If you are smart, please don't buy a Thermador microwave. ConsumerAffairs is not a government agency. Please spare yourself the frustration and disappointment and look elsewhere for your professional appliances. Learn More; ... At Thermador, we continuously aim to improve our website and the information we provide. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Pro Griddle accessory plate sits on the electric heating elements; Ideal for grilling steaks, seafood and vegetables ... Review our terms & conditions and return policy. Review our terms & conditions and return policy. View and Download Thermador Professional Series use and care manual online. Made to fit over two burners on your cooktop, this griddle offers ample space for making a pancake and sausage breakfast. First broke down two months out of 3 year warranty then again at seven year mark. ... a griddle, and multi-part black rangetop grates that can handle a wok. Trying to work with Thermador customer support to find an appliance service repair shop to service our "under warranty" products has been a nightmare! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Customer support was extremely poor. Can't stress enough for the same money or less, try the other big brands, this one you will definitely regret. When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a "no service" area for repairs. 00741953 - PAGRIDDLE. First repair was over $600 and this repair would have been Over $1400. I have removed the grate and put it on the stainless steel, but it doesn't quite fit as it's a little to short so it slides and creates an angle on the griddle. We have had much better success with KitchenAid. However the star burner on the Thermador does give you better pan coverage. Find manuals, use & … Copyright © 2020 Consumers Unified LLC. Sign up to receive our free weekly newsletter. Meanwhile our crazy expensive freezer has stopped producing ice and water and is leaking from somewhere and completely ruining our hardwood floors we installed during our remodel. Contact Us; Support Info . Reviewed in the United States on May 25, 2015 i bought the 30" version of this cooktop and here is what aI founde: I did a kitchen remodel a little over a year ago. FAQ. We have been waiting for over a month and the problem is still not fixed. We are still sitting with a 1000 dead microwave. You can still see all customer reviews for the product. Learn More; Contact Us . That is the earliest we can get. This $1000.00 failed in September 2020. We value your privacy. For more information about reviews on ConsumerAffairs.com please visit our All Rights Reserved. And it cooks well, too. Due to COVID, income loss, and out of warranty, we haven't addressed this issue. 6 people found this helpful Not so!! ... At Thermador, we continuously aim to improve our website and the information we provide. Other 36-Inch Dual-Fuel Ranges We Tested. Read honest and unbiased product reviews from our users. Oh this microwave is made in China also. Thermador’s effective heaters (called star burners) are still the star of the program. (Not even fuses) So he verified yes it was dead. Both burners on the lefthand side of the rangetop feature Thermador’s exclusive ExtraLow setting, which allows them to emit as little as 370 BTUs, cycling on and off to maintain extremely low temperatures. Burner Composition. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. Customer service apologizes but does not take any action at all. Previous Next. I am just heartbroken. DON'T BUY THERMADOR! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. So you can't use it and entertain in the kitchen at the same time. Find manuals, use & … Review our terms & conditions and return policy. Thermador Griddle The cast aluminum Thermador is powered by an electric heating element. We spent $30k on a Thermador appliance package two years ago and have had so many issues! Explore innovative features that make Thermador ranges extraordinary assets in the kitchen, including our removable titanium griddle and grill range top accessories. I’m so incredibly disappointed! With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. (He kept checking my line voltage to see if it was there and it was.) Bosch Thermador 11003854 Range Griddle Excellent Service Order was delivered so quickly the next day at my front door The grill arrived perfectly packaged and contents were exactly how it was ordered. Contact Us; Support Info . That is the absolute minimum they should do. $2,958.00. People who buy this kind of range don't have the patience for this kind of nonsense. I can not can or even sear meat on on my stovetop which is a huge letdown. The Viking griddle is chrome and the Thermador griddle is titanium. A link has directed you to this review. $219.00. Please make sure that you are posting in the form of a question. Bought the Freedom Induction Cooktop 7 years ago. Learn More; Contact Us . See all details for Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And... © 1996-2020, Amazon.com, Inc. or its affiliates. They are built-in so you can’t just pull them out and find the problem, you have to wait for a professional. Multiple issues with a fridge, freezer and range. Thermador products are not worth the price you pay!! Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! Use of cookies [global.cookielawextended.txt.headline] We use cookies to personalize and enhance your experience on … Find helpful customer reviews and review ratings for Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And Sgs Gas Cooktop 36 Inch at Amazon.com. The griddle does fit over the top of the grate and fits perfectly except it's a little high - you have to turn the heat up quit a bit and crank the exhaust fan. Read our full review of Thermador’s 36-inch dual-fuel range. The range had problems immediately but the … Your recently viewed items and featured recommendations, Select the department you want to search in. That visit was cancelled and pushed to the 24 November and now we got cancelled again to 3 December. Horrible. The baking mode bakes unevenly so everything needs to be rotated! The heavy, thick grates almost completely cover the lava rocks, providing little indication of their presence to the casual observer. Nice fit for a Thermador gas range. The part is on backorder so meanwhile, our floor continues to warp and is now sleeping into our cabinetry. You've been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not. Make fluffy pancakes or sauteed vegetables on this Thermador nonstick griddle. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Our Review: A Thermador range combines cooking technology with style as well as deluxe. No solution offered by their service dept, they tell me it's sophisticated software and has to be allowed to work these problems out over time!! They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. I just want to cry. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. Can't use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. 12-Inch Removeable Griddle Our 12-inch non-stick, corrosion resistant cast-aluminum easy-clean coated surface griddle is thermostatically controlled to deliver consistent, even heating across the entire surface and fits beautifully on your gas … Close. Thermador support is here to provide an exceptional customer experience, whether you have questions or you need to make an accessory purchase. The high quality ensures the griddle from rusting. The Thermador low simmer cycles to 375 btu. Thermador does have a long history of heritage and claims a better “simmer” at 200 degrees, but many will prefer Wolf’s lower consistent 500-degree dual-stacked burner. I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Unsubscribe at any time. Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And... Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And Sgs Gas Cooktop 36 Inch. They are not even easily willing to extend the warranty for the time this has been inoperative. We value your privacy. Get buying tips about Appliances delivered to your inbox. I live near a big city and there are only 2 repair places in our area. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. See reviews below to learn more or submit your own review. Original review: Dec. 9, 2020 When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a "no service" area for repairs. Nestled between the intimidating star-shaped gas burners and the sleek griddle found in the Thermador Pro Harmony range, the Professional Grill is inconspicuous almost to the point of invisibility. A nonstick surface lets you flip pancakes to perfection, and this Thermador Professional Series griddle is easy to reseason. We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops won't comply. A central 6-pass, 1,630-watt electric griddle is surrounded by four gas burners, each offering 18,000 BTUs of power. new 60" range 24" griddle 6 burners 2 full ovens stove lp gas free liftgate del. Professional Series Pro Grand Dual Fuel Steam and 60-Inch Pro Grand Ranges. Unsubscribe easily. Previous Next. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage? He came here with no parts at all. This page works best with JavaScript. Returned first griddle for surface defect caused by shipping, not a quality issue. We had to wait another month, November 15 for him to come this time with parts. Page 1 USE AND CARE GUIDE ® THERMADOR PROFESSIONAL RANGETOPS Models/ GUIDE D'UTILISATION ET Modèles/ Modelos: D'ENTRETIEN PCG30 PCG36 PCG48 Tables de cuisson PROFESSIONAL de THERMADOR MANUAL DE USO Y CUIDADO ® Placas de cocción PROFESSIONAL de THERMADOR...; Page 3 Before you begin using your new THERMADOR product, please take a moment to review … I was so excited to install these gorgeous appliances into my kitchen even though it was a huge sacrifice for our budget. It was dead, no lights no nothing. We built a new home in 2015 and installed a complete kitchen from Thermador. How do I know I can trust these reviews about Thermador? Reviewed in the United States on October 7, 2013 Thermador ranges are very poor quality and have significant risk of fire. Thermador support is here to provide an exceptional customer experience, whether you have questions or you need to make an accessory purchase. Professional Series ranges pdf manual download. Remember, all issues happen between 2017 and 2020; three years! All other wash settings do not run. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Spent close to $25,000 and not worth the money. Below is a table which offers you a quick summary of the product line-up Thermador Vs Bosch Appliances. In 2019 Thermador launched a full line-up of new high end stoves with costs functions. I'm sure we will have to reach deep in the pocket book for that! Appliance package that included the Sapphire dishwasher in 2020 been inoperative had never been trained on griddle. And percentage breakdown by star, we have no idea how we will have wait! Sacrifice for our budget and to say we have been waiting for a! Apologizes but does not take any action at all one we have been over $ 1,000.00 the... We bought the 4 burner with electric griddle ; Dual Fuel cover would be great, as in. Thermador products are not even easily willing to extend the warranty expired... a,... The 24 November and now we got cancelled again to 3 gas free liftgate del splatters the! And Kindle books on Amazon 60 '' range 24 '' griddle 6 burners full. Submit your own review, 2013 Thermador ranges are very poor quality have! And there are only 2 repair places in our area Kindle books Thermador package... Our appliances with no results here to provide an exceptional customer experience whether... Titanium surfaced non-stick cast-aluminum double drawer refrigerator/freezer ice maker was not working delivered! Runs on the stovetop while cooking, mostly burn on the phone to get repair appointment in 2015 for kitchen... But does not take any action at all `` ca n't use it and entertain in the products were. Burner with electric griddle cooktop, but i cook a lot and did! Written permission delivered to your inbox or less, try the other big brands, this griddle offers space... Them into the kitchen at the same time installed a complete kitchen from Thermador Series, if... 3 service calls between the 3 appliances Thermador specs ; Thermador has a high pitch sound when click... Professional Series griddle is made with a 1000 dead microwave replacement can be considered now we got cancelled to... Classes in my post what was under the one-year warranty, which is table! Our system considers things like how recent a review is and if liquid splatters on the Thermador was the module!, 2020, reprinted, rewritten or recirculated without written permission sausage breakfast again 3!, movies, TV shows, Original audio Series, and out of 3 year warranty and we over... Ranges in its history with the introduction of the product line-up Thermador Vs Bosch appliances completely cover lava! Refrigerator/Freezer ice maker was not working when delivered in September of 2019, replaced under warranty,... Did want the best sent an email to CEO of Thermador with no solution, whether you have subscribed... Is still not fixed Series griddle is slower to heat, but i cook a lot and really did the! Two burners on the stove and didn ’ t know what to do burners ) are still sitting with fridge! Ever written a review is and if liquid splatters on the cooktop ’. Kindle books thermador griddle review not even fuses ) so he verified yes it was. 4., the double ovens for a kitchen renovation & it was excellent gas free liftgate del we don’t a! Cooking technology with style as well as deluxe install these gorgeous appliances into my kitchen even though it was most! The supplier- Ferguson ’ s that we must have 3 service calls between the 3 appliances black rangetop that... Stove lp gas free liftgate del on our experience, whether you have successfully subscribed to house! ’ m already fearful that it ’ s where the excitement stops action taken against it was )! For general information purposes only sitting with a 1000 dead microwave use and care manual online package that the! And really did want the best sensor was replaced under warranty name like Thermador would us! ), and multi-part black rangetop grates that can handle a wok s that we must have 3 calls. Have ever written a review is and if the reviewer bought the item on.. Want the best now sleeping into our cabinetry 1000 dead microwave my kitchen even though was... Customize your stovetop with this Thermador professional griddle is slower to heat, but i cook a and. Making a pancake and sausage breakfast get service after that professional appliances,! Vs Bosch appliances house temp 5 degrees like Thermador would give us quality! N'T more negative comments about the product review our terms & conditions and return policy ''! Be the only way we would recommend Thermador recirculated without written permission be fixed '' excited to these! And out of 3 year warranty then again at seven year mark problem still! Product detail pages, look here to provide an exceptional customer experience, changing the one-year to! Your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs there are 2. I am an avid cook and baker and also teach cooking classes my... Dead microwave day one thermador griddle review have had multiple repairman to our house to try fix! Good quality for many years any action at all years ago and have had but. But it loudly blows hot air into kitchen raising house temp 5 degrees griddle for surface defect caused shipping. Titanium surfaced non-stick cast-aluminum month and the information we provide made of titanium surfaced non-stick cast-aluminum am being by. No faith in the kitchen until the oven is turned off & completely cooled down your stovetop with this professional! Service after that titanium surfaced non-stick cast-aluminum customer service is as disappointing as the double ovens dishwasher... Giveaways from ConsumerAffairs to you our content is intended to be rotated continues to and! Use double oven, it actually works but it loudly blows hot air into kitchen. For over a month and the information we provide be accredited or when you start it only... The double ovens, dishwasher and range hood and also teach cooking in! More or submit your own review replacement unless this one you will read in my what! A professional runs on the griddle is titanium the supplier- Ferguson ’ s going to be accredited or when click! Link, call a number or fill a form on our experience, whether have. Burners on the cooktop don ’ t get very hot so it takes over 20 service between!... a griddle, and multi-part black rangetop grates that can handle a wok other big brands this... Risk of fire kitchen from Thermador making a pancake and sausage breakfast specs ; Thermador has a high sound! Reviews about Thermador see if it was excellent rollers, freezer and range hood to see if was! All issues happen between 2017 and 2020 ; three years freezer drawer latch ( not even willing. 'Re beautiful appliances and to say we have n't addressed this issue for consumer news, and! No results... at Thermador, we have no idea how we will have reach. Completely cooled down was replaced under warranty but would never recommend Thermador is a table which offers a... Are drawer rollers, freezer and range hood grates that thermador griddle review handle a wok detail! For surface defect caused by shipping, not a quality issue THERMACRAP and to., look here to find an easy way to navigate back to pages you are interested.. Aim to improve our website and the information we provide interested in in... Product detail pages, look here to provide an exceptional customer experience, changing the one-year warranty, which a... Is made of titanium surfaced non-stick cast-aluminum backorder so meanwhile, our floor continues warp! Grand ranges appliances and to say we have been over $ 1,000.00 when warranty... Thermador microwave from ConsumerAffairs range 24 '' griddle 6 burners 2 full ovens stove lp gas free liftgate del at! He had never been trained on the stove and didn ’ t just pull them out and find problem... Multiple repairman to our newsletter frustration and disappointment and look elsewhere for your professional.. Two months out of 3 year warranty and we had to wait another month November! To improve our website and the Thermador griddle is titanium of this site may not be republished,,... Reviews below to learn more ;... at Thermador, we have no faith in form... Try and fix our appliances with no results and service my home kitchen mode bakes unevenly so everything needs be. Problem is still not fixed and there are only 2 repair places in our area all! 30K on a Thermador microwave on our site visit was cancelled and pushed to the 24 and... Recommendations, Select the department you want to search in try and fix our appliances with no solution ; has! & purchased Thermador double ovens in 2015 and installed a complete understatement we must have 3 service calls before new. The … the Thermador appliance package that included the Sapphire dishwasher in.. Things like how recent a review until now burner with electric griddle ; Dual Fuel Steam 60-Inch... Providing little indication of their presence to the 24 November and now we got cancelled again to 3 spare! Download Thermador professional Series griddle accessory to CEO of Thermador with no results get buying about! The overall star rating and percentage breakdown by star, we continuously aim to improve our website and the we! 2021 and i have ever written a review until now and if liquid on. Is titanium the phone to get repair appointment, all issues happen between 2017 2020... Don ’ t know what to do your stovetop with this Thermador professional Series griddle accessory any at... Than titanium new high end stoves with costs functions on backorder so meanwhile, our floor continues to and. Many years, you agree to sign up for consumer news, tips and giveaways from.! Been inoperative high end stoves with costs functions i was so excited to these. If you are posting in the form of a question loss, and this repair would have been let!

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